Got Questions? You're Not Alone.
Planning a holiday should feel exciting—not confusing. That’s why I’ve answered some of the most common questions my clients ask when booking with Enchanting Worlds Travel. Whether you’re wondering how the process works, what kind of trips I can help with, or how your booking is protected, you’ll find clear, honest answers right here. Still unsure about something? Just drop me a message—I’m always happy to help, with no pressure and no obligation.
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While many travel companies focus on selling packages, Enchanting Worlds Travel is built around you. Whether you’re after a tailor-made adventure, a romantic honeymoon, or a simple beach break, I offer a personal, one-to-one service that takes the stress out of planning—without losing the magic.
From classic getaways to once-in-a-lifetime escapes, every trip is handled with care, attention to detail, and honest advice. You’ll have access to over 200 trusted suppliers, ABTA & ATOL protection, and exclusive rates—all without the overwhelm of doing it yourself. No pressure, no hard sell—just great holidays, made easy.
Enchanting Worlds Travel is all about thoughtful, tailor-made experiences that feel truly yours. I don’t just book trips—I design journeys crafted perfectly to your wishes, down to the smallest detail. Think handpicked stays, meaningful moments, and insider destination insights that go far beyond the usual tourist trail.
From our very first conversation, I listen carefully to understand your vision, preferences, and special needs. Together, we shape every element of your trip—whether that’s the perfect beachfront villa, a private dinner under the stars, or unique local experiences that add that unforgettable magic.
Thanks to my trusted network of over 200 suppliers worldwide, I have access to exclusive offers and hidden gems not always available online. This means your bespoke trip combines the best value with extraordinary, one-of-a-kind experiences tailored just for you.
Every bespoke trip is personal, professional, and pressure-free. There are no cookie-cutter packages or call centres—just honest advice, carefully curated options, and a service that makes planning your special getaway feel exciting and effortless. Whether you’re dreaming of a luxury honeymoon, a milestone celebration, or a unique escape, I’m here to help you create memories you no longer need to dream of.
Absolutely. Whether you have dietary needs, mobility requirements, or special celebrations to plan for, just let me know. I’ll communicate with hotels, restaurants, and tour operators to ensure your trip meets your needs perfectly.
Every traveller is unique, and your holiday should be too. To make sure I design the perfect trip for you, we start with a relaxed chat—either over the phone, WhatsApp video call or Zoom—where I get to know your travel style, must-haves, and even the things you want to avoid. I also have a quick, simple questionnaire to gather the essentials beforehand, so we make the most of our time together.
This way, your trip is crafted entirely around what excites you, whether that’s adventure, relaxation, culture, or a bit of everything. It’s all about creating a holiday that feels genuinely you—no cookie-cutter packages here.
Not at all! Whether you’ve got a full mood board of ideas or no clue where to begin, I’m here to help. During our initial chat, I’ll get a feel for what kind of holiday suits you best—whether that’s laid-back luxury, action-packed adventure, or a little of both.
I’ll guide you through the options, offer tailored recommendations, and help shape your perfect getaway—even if you’re just starting with a dream and a rough idea.
Absolutely! Every trip I plan is designed around you. Whether you’re after a carefully curated experience or you’ve got a few bucket-list dreams in mind, I’ll build an itinerary that fits your style perfectly.
Want to add a hot air balloon ride over Cappadocia, a private wine tasting in the hills of Tuscany, or a street food tour with a local guide? Done. From big ideas to little extras, every detail is tailored to make your trip feel truly unforgettable, even if we leverage an existing package holiday, we can still sprinkle some Enchanting Worlds Travel magic!
Yes! Whether it’s a family reunion, a friends’ getaway, or a special event, I can coordinate multi-person trips to make sure everyone’s needs are covered, and the logistics run smoothly.
It’s simple, stress-free, and all about you. First, you’ll fill in a quick enquiry form or drop me a WhatsApp to share a few details about what you’re looking for. Then we’ll have a friendly chat—usually over voice notes, WhatsApp, Zoom or over a good old phone call—so I can get a deeper understanding of your travel style, wishlist, and any must-haves.
From there, I’ll design a personalised itinerary just for you. Once you’re happy with everything, I’ll take care of the bookings, logistics, and all those little details that make the difference. All you need to do? Pack your bags and get ready to enjoy every moment.
I understand plans can change. I’ll explain the cancellation policies for each part of your booking and help you explore options if you need to adjust your trip. While some fees may apply, I’ll do everything possible to minimise costs and find alternatives.
While I don’t sell travel insurance directly, I can recommend trusted providers and help you understand what kind of coverage you might need based on your destination and plans.
Enchanting Worlds Travel is a trading name of The JLT Group, which is fully ATOL protected (ATOL number 12564). Many of the flights and flight-inclusive holidays we offer are financially protected under the ATOL scheme.
However, ATOL protection doesn’t apply to everything we sell. When you book, we’ll always confirm which parts of your trip are covered. If your holiday is ATOL protected, you’ll receive an ATOL Certificate — just make sure all parts of your booking are listed on it. If something isn’t listed, it won’t be covered by ATOL.
You can find more details in our booking terms and conditions or learn more about ATOL protection at www.caa.co.uk/atol-protection.
Protected Trust Services (PTS) is a secure way to protect your holiday payments. It ensures your money is held safely in a separate trust account, giving you extra peace of mind that your funds won’t be at risk—even before you travel.
When you book with Enchanting Worlds Travel, your payments are protected through PTS, so you can relax knowing your money is safe and your dream trip is secure.
When you book your holiday with Enchanting Worlds Travel, your payments are securely held by Protected Trust Services (PTS) in a separate trust account. This means your money is safe and only released to suppliers once your trip is confirmed and ready to go.
PTS acts like a trusted middleman, giving you extra peace of mind that your funds are protected throughout the booking process—so you can focus on the excitement of planning your adventure, knowing your money is in safe hands.
Absolutely! Multi-destination trips are one of my favourite things to plan. Whether you’re dreaming of island hopping in Thailand, touring Turkey with stops in Istanbul, Cappadocia and Antalya, or combining a city break in Dubai with beachside luxury in Mauritius or the Maldives—I can make it all happen.
I’ll take care of the logistics, flights, connections, and all those in-between details, so you can simply enjoy each destination without the stress. One seamless journey, endless unforgettable moments.
I work with a wide range of travellers—from couples planning unforgettable honeymoons and special anniversaries, to families looking for stress-free escapes, solo adventurers chasing new experiences, and friends booking that long-overdue getaway.
Whether it’s a luxurious all-inclusive, a bespoke multi-destination tour, or a classic beach break, my goal is always the same: to make travel easy, personal, and completely tailored to you. If you love the idea of a well-planned trip with honest advice and a touch of magic, you’re in the right place.
I started Enchanting Worlds Travel because I truly believe that travel should feel personal, exciting, and completely stress-free. After years of seeing how overwhelming booking a holiday can be—scrolling through endless options, worrying about what’s actually included, or not knowing who to trust—I wanted to create something different.
This business is built around people, not packages. I set it up to give customers the kind of service I’d want myself: honest advice, expert planning, and unforgettable holidays tailored to you. Whether it’s a luxury escape, a special celebration, or a much-needed break, I’m here to make sure the journey feels just as good as the destination.
Yes, absolutely! Once we’ve finalised your itinerary and you’re happy with every detail, I take care of all the bookings for you—flights, accommodation, transfers, excursions, the lot. You won’t need to lift a finger (well maybe to type me an amazing review!).
From the big essentials to the thoughtful extras, I manage it all so you can simply relax and look forward to your holiday. It’s all part of the service.
You’re never on your own. If anything unexpected happens while you’re away, I’m just a message or call away. Think of me as your personal travel concierge—here to step in, sort things out, and make sure your trip stays on track.
From flight delays to last-minute changes, I’ll liaise with suppliers and handle any issues so you can focus on enjoying your holiday. Plus, with full ABTA and ATOL protection, your booking is safeguarded every step of the way, giving you extra peace of mind.
Travel should feel effortless—and with me in your corner, it absolutely will.
We recommend booking at least 3-6 months in advance so we can lock in the best experiences and accommodations for you. But if you’re a last-minute planner, don’t worry—just give us a shout, and we’ll do our best to make magic happen!
Yes! If you need it, I’ll provide you with up-to-date information on visa requirements, vaccinations, and any other entry guidelines for your destination. While I can’t issue visas directly, I’ll guide you through the process and help make it as smooth as possible.
Usually, yes. Most suppliers require a deposit to secure your booking. I’ll clearly explain the payment schedule and any deadlines upfront, so there are no surprises. Full payment timelines vary depending on the trip and suppliers involved.
Travel protection is your safety net—it covers you if things don’t go exactly to plan, like cancellations, delays, lost luggage, or medical emergencies abroad. When you book with Enchanting Worlds Travel, your trip is safeguarded with full ABTA and ATOL protection, giving you peace of mind from start to finish.
Think of it as your travel safety blanket—so you can relax knowing you’re covered, no matter what.
ATOL stands for Air Travel Organiser’s Licence. It’s a UK government scheme that protects your money if something goes wrong with your flight or package holiday — like if the travel company goes out of business.
Booking with an ATOL-protected agent like Enchanting Worlds Travel means you won’t be left stranded or out of pocket. It’s peace of mind that your flights and holiday arrangements are backed by a legal safety net.
ABTA stands for the Association of British Travel Agents. It’s a trusted organisation that sets high standards for travel companies, making sure they provide great service, financial protection, and excellent customer care.
Booking with an ABTA-bonded agent like Enchanting Worlds Travel means your holiday is protected, and if anything goes wrong, you have access to support and help resolving any issues. It’s all about giving you confidence and peace of mind every step of the way.
You can view our full Terms & Conditions at any time by visiting enchantingworldstravel.co.uk/terms-conditions. These outline everything you need to know about how we operate, what your rights are, and the protections in place when booking through Enchanting Worlds Travel. If you have any questions about anything in there, I’m always happy to chat it through.
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Enchanting Worlds Travel is your independent travel agency, offering expert advice and personalised service. From romantic getaways to family adventures, we create unforgettable holidays with full financial protection and trusted travel partners.
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